complain letter

Dear Sir atau Madam,


I am writing to complain about a wrong delivery.

I ordered a medium-sized short-sleeved apple-green shirt. But you sent me two extra-large long-sleeved shirts

As if this were not enough, I waited three weeks instead of your promised four-days time of delivery.

You can imagine how disappointed I am to have received this package. I feel that your company is directly to blame.
I am, therefore, writing to return this package. You wrote that the colour I ordered is not available. Please send me an alternative for the shirt in other colours or I will have to request an immediate refund of the money I spent on the shirt.

I look forward to receiving your prompt reply


Yours Faithfully